Support
Questions, problems, or something to report? Email pic@hello-support.com. We reply within 24 hours on business days.
Frequently asked questions
Why does PIC need iCloud?
PIC has no servers that store your content. Your encrypted photos, messages and settings live in your own iCloud, and members' iPhones fetch them directly from Apple's iCloud. Sign in to iCloud in Settings to use PIC.
How do invites work?
In a space, tap Invite and share the link with people you trust. Anyone with the link can join until the space is full, so don't post it publicly. The host can remove members at any time.
What are control rights?
The person who uploads a photo controls it. If PIC recognizes another member in the photo (or the uploader confirms them), that member becomes a controller too. Any controller can choose Remove from Shared Space: members can no longer open it in PIC and the encrypted original is deleted from the uploader's iCloud.
Can PIC delete screenshots?
No. PIC stops access inside the app and hides photos during screen recording, but no app can erase screenshots, photos of the screen, or copies made before removal.
How does face recognition work?
It's optional. Your Face Passport is created from a few live camera frames, which are deleted right away; only a numeric face template remains, on your iPhone. If you turn on recognition in a space, an encrypted copy of the template is shared with that space's members so their iPhones can recognize you. Matching runs entirely on iPhones. You can turn it off per space or delete your Face Passport in Settings.
How do I report someone or block them?
Long-press a message or a member and choose Report (this opens an email to us) or Block (hides their content on your iPhone). Hosts can remove members from the People tab. In an emergency, contact local authorities.
How do I delete my data?
In PIC, open Settings → Erase All PIC Data. This ends the spaces you host, leaves the others, and deletes everything PIC stored in your iCloud and on your iPhone. You can also delete PIC's iCloud data in iOS Settings → [your name] → iCloud → Manage Storage.
Subscription and free trial
PIC is free for one space with up to 3 members. PIC Premium (monthly, with a 3-month free trial for eligible new subscribers) lets you host up to 20 spaces with up to 10 members each. Manage or cancel anytime in iOS Settings → [your name] → Subscriptions. Cancel at least 24 hours before the trial ends to avoid being charged.
지원
문의·신고: pic@hello-support.com (영업일 기준 24시간 이내 답변)
iCloud가 필요한 이유 — PIC는 콘텐츠를 저장하는 서버가 없습니다. 암호화된 사진·메시지는 각자의 iCloud에 저장됩니다.
권리 — 사진을 올린 사람과, 사진에서 인식(또는 업로더가 확인)된 멤버가 권리자가 되며 누구든 “공유 공간에서 내리기”를 할 수 있습니다. 스크린샷이나 외부 복사본은 회수할 수 없습니다.
얼굴 인식 — 선택 사항입니다. 촬영 프레임은 즉시 삭제되고 숫자 템플릿만 기기에 남습니다. 공간별로 켜고 끌 수 있으며 설정에서 삭제할 수 있습니다.
데이터 삭제 — 설정 → “모든 PIC 데이터 지우기”.